Impact

Problem: Lectures were recorded inconsistently and student access to captions lagged behind.
Action: Created an automation helper for Panopto, a policy chatbot, and quick-start guides with QA checks.
Result: Instructors schedule recordings ahead of time, captions ship faster, and support tickets dropped.

Each engagement starts with a clear problem, small experiments, and evidence that colleagues can reuse. These cases show how practical tools, guidance, and coaching raised adoption and confidence.